YOUR APPLICATION
Customer Service Representative
Kenya · TRINITY-WEB-19
View full role details and requirements
About the role
Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Trinity HR Workforce is looking for enthusiastic, professional, and customer-focused individuals to join our team as Customer Service Representatives.
This is an exciting opportunity for individuals who want to build a career in customer service, communication, client relations, and business operations. We welcome applications from motivated candidates across Kenya who are eager to learn, grow professionally, and contribute to a customer-focused organization.
The successful candidates will serve as a key point of contact between the organization and its clients, ensuring inquiries are handled professionally, customer concerns are resolved efficiently, and every interaction builds trust and long-term relationships.
If you have excellent communication skills, a positive attitude, and a passion for helping people, we encourage you to apply through the Trinity HR Workforce website.
Responsibilities
- Respond to customer inquiries through phone calls, emails, online platforms, and other communication channels.
- Provide accurate information about the organization's services and guide clients through relevant processes.
- Handle customer complaints, concerns, and requests professionally and promptly.
- Maintain accurate records of customer interactions, inquiries, feedback, and resolutions.
- Follow up with clients to ensure their needs have been addressed satisfactorily.
- Identify opportunities to improve customer satisfaction and the overall service experience.
- Escalate complex issues to the relevant departments for timely resolution.
- Support client onboarding, appointment scheduling, and general administrative activities where necessary.
- Build and maintain positive relationships with clients and prospective customers.
- Prepare basic customer service reports and share recurring issues or customer feedback with management.
- Uphold professional standards, confidentiality, and organizational policies in all customer interactions.
Requirements
- A diploma or degree in Business Administration, Customer Service, Public Relations, Communication, Human Resource Management, Marketing, or a related field. Candidates with a relevant certificate and demonstrated ability may also apply.
- Strong verbal and written communication skills in English and Kiswahili.
- Good interpersonal skills and the ability to interact professionally with different types of clients.
- Basic computer skills, including email, Microsoft Office, and internet applications.
- Strong problem-solving, listening, and organizational skills.
- A positive attitude, willingness to learn, and commitment to delivering excellent customer service.
- Ability to work independently and collaboratively within a team.
- Previous experience in customer service, call centres, sales, reception, or client relations is an added advantage but not mandatory.
- Fresh graduates and entry-level candidates are encouraged to apply.
Skills and areas of focus
How to apply
Complete the online application and upload your current CV. Review your information before submitting.
For enquiries, call +254 704 863 889 or email careers@trinityhrwork.com.